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FAQs

in Cary, NC

Whether you’re a first-time visitor or a longtime patient, we want you to feel comfortable, informed, and confident in your dental care. Below, you'll find answers to some of the most common questions our patients have.

If there’s anything else on your mind or you'd like to schedule an appointment, we’re always just a call away!

FAQs

We've gathered the questions we hear most often and answered them here to help you feel informed and confident before your visit.

Can I use financing even if I have insurance?

Yes. Many patients use CareCredit® or Sunbit® to cover treatments that aren’t fully covered by their plan.

Do I need to pay at the time of service?

In most cases, yes. We’ll collect any uncovered portion at your appointment, but financing options are available if you prefer to spread out payments.

Do you accept my insurance?

We accept most major dental insurance plans. To confirm coverage, give us a call and we’ll gladly check your benefits and schedule your visit.

Will I know my costs upfront?

Absolutely. You’ll receive a clear treatment estimate based on your benefits before any services are performed. No surprises.

What types of payment do you accept?

We accept a range of payment methods, including credit cards, cash, checks, and flexible financing options. Our goal is to make your dental care as easy as possible.

How do I know if I need braces?

Signs you may need braces include misaligned teeth, gaps, crowding, or an improper bite. A consultation with an orthodontist can determine the best treatment plan for your needs.

How often should I visit the dentist?

We recommend visiting us at least twice a year for regular cleanings and exams. However, depending on your individual needs, we may suggest more frequent visits.

What should I expect during my first visit?

Your first visit will include a comprehensive exam, a discussion about your dental health history, and possibly some X-rays to assess your oral health. We'll ensure you're comfortable throughout the process.

Is it okay to bring my children to your practice?

Absolutely! We love seeing kids and offer a warm, welcoming environment for children of all ages. We encourage early dental visits to promote healthy habits.

How can I prevent cavities?

Brushing at least twice a day, flossing daily, and visiting us regularly for cleanings are great ways to prevent cavities. Also, avoid sugary snacks and drinks that can harm your teeth.

What is a dental cleaning like?

Dental cleanings are straightforward. Our hygienist will gently remove plaque and tartar buildup, polish your teeth, and ensure your smile is fresh and healthy.

Can you help with a toothache?

Yes! If you have a toothache, don’t wait — contact us as soon as possible. We’ll identify the cause of your pain and work with you to find a solution.

What should I do if I have a dental emergency?

If you have a dental emergency, call us immediately. We offer same-day appointments to address urgent situations, such as a knocked-out tooth or a severe toothache.

What is gum disease and can it be treated?

Gum disease is an infection of the tissues that surround your teeth, often caused by poor oral hygiene. It starts with gingivitis, which is reversible with good oral care. If left untreated, it can progress to periodontitis, which may require more advanced treatment.

Thankfully, gum disease can be treated with professional cleanings, improved oral care habits, and sometimes surgery for severe cases. We can help you manage and treat it.

How can I whiten my teeth?

We offer safe and effective teeth whitening treatments that brighten your smile. You can choose between in-office whitening or take-home options based on your preferences.

Make Your Oral Health a Priority

Book your dental checkup with Crossroads Family Dental today and ensure your smile stays healthy and vibrant.